Thursday, August 5, 2004 - Customer Relationship Management (CRM), “it’s about people not computers.” Robert Schuldenfrei will be the principal speaker. We will discuss what CRM is and why it is valuable for smaller enterprises. As the tag line indicates, the focus is on management and not systems, although we will be explaining a number of existing programs like ACT! and Goldmine. These systems help you realize the benefits of CRM.  Bob has had 30 years of experience delivering value from computer based systems to managements large and small.

Wednesday, August 25, 2004 - Information Technology (IT) Security, “the threats are real and the consequences can be costly.” Viruses, worms, spyware, hackers, spam, phishing, browser exploits … the threats are constantly evolving. We will discuss current security issues, how you can mitigate your exposure, how you can limit damage when your defenses are compromised (I intentionally said when, not if), and some steps to take to recover if your computers or networks become seriously impaired.

Tuesday, September 14, 2004 - Web Site Development and Maintenance, “everyone has them, few are good.” We will bring Bob back again to discuss your web site. We will explain how your site can deliver on the promise you had when you first developed the site. In the course of the hour Bob will explain what your site should do for your firm. We will address when you need professional help and when you can do it yourself. In the latter case, Bob will explain how you can use Microsoft Word, an no other software product, to manage the web site. Yes, if you can type a letter using Word, you can manage your company’s site!